92bat Privacy Policy – Your Data, Protected

1 Introduction

This Privacy Policy describes how 92bat collects, uses, stores, and protects the personal information of everyone who registers or interacts with our platform — whether through the website at 92bat.app or through our Android application.

At 92bat we understand that players in Pakistan trust us with personal and financial information when they register, deposit in PKR, and play Casino, Slots, Sports Betting, Fish Games, and other services. That trust is not taken lightly. This policy has been written to be clear and honest about what we do — not to bury important details in complicated language.

By creating a 92bat account or continuing to use the platform, you confirm that you have read this Privacy Policy and consent to the collection and use of your information as described here. If you have questions at any point, our support team is available around the clock.

2 Data We Collect

We collect personal data in several ways: information you provide directly when registering or using the platform, information generated through your activity on the platform, and technical information from your device and browser.

We do not collect data that is not relevant to operating the platform and keeping your account secure. We do not collect biometric data beyond standard KYC document photos.

3 How We Use Your Data

The data we collect is used for specific, legitimate purposes related to running the 92bat platform and serving you as a player. Here is a breakdown of what we use your data for:

• Account Management: To create and maintain your account, verify your identity at registration and during KYC reviews, and manage your login security.
• Transaction Processing: To process deposits in PKR and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, and other supported payment methods.
• Fraud Prevention & Security: To detect suspicious activity, prevent unauthorised access, identify multiple accounts, and protect both you and the platform from financial crime.
• Customer Support: To understand your issue and respond effectively when you contact us through live chat or email.
• Platform Improvement: To analyse usage patterns and improve the quality of our Casino, Slots, Sports Betting, Fish Games, and VIP programme features.
• Responsible Gaming: To monitor gaming behaviour and identify patterns that may indicate a player needs support, in line with our Responsible Gaming commitments.
• Promotions & Bonuses: To verify eligibility for welcome bonuses and other promotions, and to ensure offers are not claimed multiple times by the same person.
• Legal Compliance: To meet any applicable record-keeping or compliance obligations that arise during the normal operation of the platform.

4 Payments & KYC Verification

When you make a deposit or request a withdrawal on 92bat, your transaction data is shared with the relevant payment provider — for example, JazzCash, Easypaisa, Raast, or your bank — solely to complete that transaction. These providers process payments under their own privacy policies and are not permitted by us to use your data for any other purpose.

Before processing certain withdrawals, or when our review team has reason to verify an account, we may request KYC (Know Your Customer) documents. This typically means a copy of your CNIC. The purpose of KYC is:

• To confirm you are the person who registered the account.
• To verify that you meet the minimum age requirement of 18 years.
• To protect against identity fraud and unauthorised account use.

KYC documents are stored securely and are only accessible to authorised staff involved in the verification process. They are not shared with third parties beyond what is described in this policy.

5 Cookies & Tracking

92bat uses cookies and similar technologies when you access the platform through a web browser. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.

The types of cookies we use include:

• Essential Cookies: Required for the platform to work — for example, keeping you logged in during a session. These cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as language settings and last-used game category.
• Analytics Cookies: Help us understand which pages and features are most used, so we can improve the experience for all players. This data is aggregated and does not personally identify you.
• Security Cookies: Used to detect unusual login patterns and protect your account against unauthorised access attempts.

You can control cookie settings through your browser. Disabling essential cookies may affect your ability to log in or use parts of the platform normally. The 92bat Android app uses equivalent local storage mechanisms rather than browser cookies.

6 Sharing Your Data

92bat does not sell, rent, or trade your personal data. We share data only in the specific situations described below, and only to the extent necessary for that purpose:

• Payment Providers: JazzCash, Easypaisa, Raast, banks, and card networks receive transaction data needed to process your deposits and withdrawals.
• Technology & Hosting Partners: Trusted service providers who help us run the platform — such as cloud hosting and security monitoring — may process data on our behalf under strict contractual confidentiality obligations.
• Game Providers: Where third-party game studios power specific Casino or Slots titles, limited session data may be shared with them to enable gameplay and resolve disputes. Game providers do not receive your financial or identity data.
• Legal Obligations: If required by a valid legal process or to prevent serious harm, we may disclose data to the extent mandated. We will inform you where permitted by law.
• Business Transfers: In the unlikely event of a merger or acquisition, user data may transfer to a successor entity under equivalent privacy protections.

All third parties with whom we share data are required to maintain confidentiality and use the data only for the specific purpose for which it was shared.

7 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards to handle any disputes, support requests, or compliance matters that may arise. Specific retention practices include:

• Account registration data is retained for the life of the account plus a standard post-closure period.
• Transaction records — including deposits and withdrawals in PKR — are retained for an extended period to support financial record-keeping.
• KYC documents are retained for the period required by our compliance procedures.
• Support communications are retained for a reasonable period to allow for follow-up and quality review.
• Cookie and session data is typically retained for short periods as described by each cookie type.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 Security Measures

Protecting your data is one of our core operational responsibilities. 92bat implements multiple layers of security to keep your account and personal information safe:

• Account passwords are stored using strong one-way hashing — we never store your password in plain text.
• All data transmitted between your device and the 92bat platform is encrypted using HTTPS/TLS.
• Access to databases containing personal data is restricted to authorised personnel only, with access logs maintained.
• Our security team monitors for unusual activity patterns, including multiple failed login attempts and suspicious IP addresses.
• Regular internal reviews are conducted to assess and improve data security practices.

No system can guarantee absolute security against all threats. We strongly encourage you to use a unique, strong password for your 92bat account and to avoid logging in on public or shared devices. If you ever suspect your account has been compromised, contact support immediately.

9 Your Rights

You have several rights in relation to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner:

To exercise any of these rights, contact our support team through in-platform live chat or email us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing certain requests.

10 Minors & Age Policy

92bat is strictly for adults aged 18 and above. We do not knowingly collect or store personal data belonging to anyone under the age of 18. If we discover that an account has been registered by a minor, the account will be closed immediately and any data deleted in accordance with this policy.

Parents and guardians are responsible for ensuring that minors in their household cannot access the 92bat platform or app. If you believe a minor has registered an account, please contact us immediately at [email protected] so we can take swift action.

11 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or applicable requirements. When we make meaningful changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify active users through in-platform messages.

Continuing to use 92bat after an update to this policy means you accept the revised version. We encourage you to check this page periodically so you are always aware of how your data is being handled.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the data we hold about you, please get in touch. Our support team is available around the clock.

You can reach us via in-platform live chat when logged into your account, or by email:

[email protected]

Please include your registered username and a clear description of your query so we can assist you as efficiently as possible. For data access or deletion requests, we may ask you to verify your identity before proceeding.

For matters related to responsible gaming, deposit limits, or self-exclusion, please visit our Responsible Gaming page.